Privacy policy.
Privacy Policy
Effective Date: 8/27/2025
Haven Connection, PLLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website and use our services.
Information We Collect
We may collect the following types of information:
Personal information you provide: Name, email, and phone number if you contact us through forms, email, or phone.
Health information: Intake forms, session notes, and other protected health information (PHI) submitted through our HIPAA-secure electronic health record system, Sessions Health.
Payment information: Payments are processed securely through Stripe. We do not directly store your payment card information.
Website usage data: Like many websites, we may collect basic analytics (e.g., cookies, IP address) to understand site traffic and improve functionality.
How We Use Your Information
To schedule and provide therapy services.
To process payments for services.
To communicate with you about appointments, services, or inquiries.
To improve our website and services.
Confidentiality and Security
All clinical services and records are managed in Sessions Health, which complies with HIPAA privacy and security standards.
Email, text, or website contact forms are not HIPAA-secure. Please avoid sharing sensitive clinical details through those channels.
Payments are processed through Stripe, which uses industry-standard encryption and security protocols.
Third-Party Services
We use trusted third-party vendors to operate our business:
Sessions Health for scheduling, client communication, and record-keeping.
Stripe for secure payment processing.
These providers may collect, use, and store data according to their own privacy policies.
Your Rights
You have the right to request access to, correction of, or restrictions on your personal information and health records as permitted by law.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Haven Connection, PLLC
Email: therapy@havenconnection.org
Phone: 252-371-2510